Optus customers are demanding free services and no bills after personal information leak

1 week ago

Furious barter appeal Optus provides them chargeless account for an absolute YEAR - afterwards hackers blanket the clandestine abstracts of millions of Australians who could aperture it on the aphotic web

  • Optus barter are ambitious bills be waived afterwards Thursday's large hack
  • About 10 million Optus customers' clandestine information was leaked to criminals
  •  The large aperture is believed to be acquired by a weakness in Optus's firewall
  • Scamwatch apprenticed barter to adviser accounts and change their passwords 

By Ashley Nickel For Daily Mail Australia

Published: 04:18 BST, 23 September 2022 | Updated: 04:18 BST, 23 September 2022

Millions of Optus barter larboard apparent to hackers by a large safety aperture are ambitious their bills be waived as compensation.

Australia's second-largest telco appear which 2.8 million customers' authorization and driver's licence numbers, email and home addresses, dates of altogether and blast numbers were baseborn by hackers on Thursday.

Another seven million people's dates of birth, email addresses and buzz numbers were also leaked.

Optus barter are ambitious their bills be waived afterwards a large cyber advance saw 10 million people's advice leaked 

The large aperture is believed to be one of the better cyber attacks in Australian history, with abyss demography advantage of a weakness in Optus's firewall.

The aboveboard weakness has larboard customers, accomplished and present, apparent to bent activity, with many anxious their actual clandestine advice will be leaked on the aphotic web.

Now anytime barter are ambitious Optus delivery chargeless casework for an absolute year to accomplish up for the accent caused.

'How many chargeless years of account am I accepting for you acceptance my claimed advice assimilate the darkweb?,' one man wrote on Twitter.

Optus customers' authorization and drivers licence numbers, email and home addresses, dates of altogether and blast numbers were leaked in a large drudge on Thursday

'Give us chargeless (sports streaming) and abandon the abutting bill ya broken dogs,' addition said.

'So my bill this month needs to be free,' addition wrote.

Optus arch controlling Kelly Rosmarin answered the aggregation is alive with the Australian Federal Police to investigate the attack.

'We are devastated to ascertain which we have been accountable to a cyberattack which has resulted in the acknowledgment of our customers' claimed advice to addition who shouldn't see it,' Ms Rosmarin answered in a statement.

People are ambitious Optus provides chargeless casework and cuts bills afterwards an aboveboard weakness in its firewall saw millions of customers' advice leaked (pictured, archetype Optus bill)

'As anon as we knew, we took action to block the advance and began an immediate investigation. While not everyone may be afflicted and our analysis is not yet complete, we choose all of our barter to be acquainted of what has happened as anon as accessible so which they can enhance their vigilance.

'We are actual apologetic and accept barter will be concerned. Please be assured which we are alive hard, and agreeable with all the accordant authorities and organisations, to assist defense our barter as abundant as possible.'

Ms Rosmarin answered no acquittal advice was once leaked about apprenticed barter to adviser their case accounts and banderole any apprehensive activity.

Scamwatch answered Optus barter should adviser their accessories and banking accounts, change online passwords and accredit multi-factor authentication, put banned on case accounts and appeal a ban on their acclaim address if artifice is suspected.


Scamwatch is admonishing Optus barter to be on the attending out for scams and booty accomplish to defended their claimed advice afterward a cyber-attack.

A cyber-attack has resulted in the absolution of Optus customers’ claimed information. If you are an Optus chump your name, date of birth, buzz number, email addresses may have been released. For anytime barter character certificate numbers such as driver’s licence or authorization numbers could be in the easily of criminals. It is basic to be acquainted which you be may be at accident of character annexation and booty burning action to avoid harm.

Optus barter should booty immediate accomplish to defended all of their accounts, decidedly their case and banking accounts. You should also adviser for abnormal action on your accounts and watch out for acquaintance by scammers.

Steps you can booty to guard your claimed advice include:

More advice about how to guard yourself is accessible on the OAIC website.

Check the Optus website for advice and acquaintance Optus via the My Optus App or alarm 133 937.

Scammers may use your claimed advice to acquaintance you by phone, argument or email. Never bang on links or delivery claimed or banking advice to addition who contacts you out of the blue. Learn how to guard yourself from scams by visiting www.scamwatch.gov.au

If you are anxious which your character has been compromised or you have been a victim of a betray acquaintance your case anon and alarm IDCARE on 1800 595 160. IDCARE is Australia’s civic character and cyber abutment service, to get able admonition from a specialist character and cyber safety service. You can also address scams to Scamwatch www.scamwatch.gov.au and analysis cyber.gov.au for advice about cyber security.

Chief action administrator at cyber-security close CberCX Alastair MacGibbon answered Optus barter choose to break on high alert.

'Personal advice has been stolen,' he informed the ABC.

'A lot of claimed advice for many million humans and hardly beneath advice for about 6 million more.

'They should be looking for whether abyss are artful them, or burglary their identity, or trying to obtain acclaim in their name.'

He answered one way breached barter can guard themselves adjoin banking artifice is by advantageous for their acclaim acceptance to be monitored. 

'That way you will be monitored by acclaim ecology casework if addition has been application your name and added capacity to obtain credit,' Mr MacGibbon said.

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